Too much runs through the owner
Quotes, approvals, customer issues, team questions, and daily decisions still come back to you.
Common signalBack to you
Fractional COO support for owner led service businesses
Build a business that can run without you.
Grove helps service business owners get out of the middle of the work that keeps coming back to them. Quotes, follow up, office work, customer questions, and the tools behind the business.
The goal is simple. Free up the owner, make the business easier to run, and use better tools where they actually help.
Owner time
Where the week still depends on you.
A few hours reviewing quotes. A few more answering office questions. Follow up that only happens if you remember it. Decisions that nobody else feels confident making.
Quotes and approvals6.5 hrs
Office work after hours5.5 hrs
Customer follow up4 hrs
Repeat team questions3 hrs
Bottom lineThat is almost half a work week before you even get to the work only you can do.
Michigan basedFractional COOAdmin supportTools and AI
Where owners get pulled back in
The business works because you do. That is also what keeps it stuck.
A lot of service businesses are not broken. They have customers, work coming in, and people who care. But the owner is still holding too much of the business together, which means the business cannot move as freely as it should.
The problem is not just time. It is also the way the work moves. Follow up gets missed. Office work costs too much. Tools do not talk to each other. AI sounds useful, but nobody has time to make it useful.
Office work costs more than it should
Scheduling, paperwork, follow up, and repeat admin tasks take time from the owner or from people who should be doing higher value work.
Common signalToo heavy
The tools are not doing enough
The website, forms, CRM, reporting, and AI tools may all have a role to play. But someone has to connect them to the way the business actually runs.
Common signalDisconnected
How Grove helps
Grove helps you find the first fix worth making, then helps carry the work.
Grove starts with the business as it actually runs. What keeps coming back to the owner? What is costing too much time? Where is follow up breaking down? Where could better tools or AI make the work easier?
From there, Grove can help in three ways.
three ways to help
From first fix to carried work.
01Fractional COO
Fractional COO support helps you see where the business is still too dependent on you, choose the first problem worth fixing, and move the work forward. Owner time. Quote flow. Follow up. Office cost. Team handoffs. Reporting. Missed sales opportunities.
02Admin services
Grove can take on follow up, scheduling support, paperwork, customer updates, and other repeat office work so the owner is not the only one pushing it forward. Quote follow up. Customer communication. Scheduling. Forms. Recurring office work. Basic reporting support.
03Better tools and AI
Forms, website paths, CRM steps, reporting, simple automations, and AI support only matter when they are tied to the real work. Website forms. Lead follow up. CRM reminders. Drafting help. Simple dashboards. Reusable templates.
The pointThe point is a business that is easier to run, easier to hand off, and less dependent on the owner every week.
Prior example
In one business, changing the back office cut recurring cost by 47 percent.
In one service business implementation, recurring back office cost went from $9,459 per month to $5,034 per month. That is about $53,100 per year.
That is one example, not a promised result. The point is that better process, better support, and better tools can create real savings when they are tied to work the business already does every week.
Start with a call
Talk through what is slowing the business down.
The first call is not a formal review. It is a conversation about the business, what keeps coming back to you, where the office work is heavy, and where better tools might help.
If Grove can help, we talk about the first place to start. If not, you should still leave with a clearer sense of what to fix first.
Book a Call- 01
Talk through what keeps landing back on your plate.
- 02
Look at office work, follow up, tools, and missed opportunities.
- 03
Pick the first practical problem worth fixing.
- 04
Decide if Grove is the right fit to help.
Who is behind Grove
Built by an operator who has had to make the work real.
Grove is led by Mike Redmer. Mike has started a drain cleaning business, taught himself UX design, built a design consultancy, bought and grew a digital studio to seven figures, and transitioned that company to employees.
He has also helped run a portfolio of Michigan trade-service businesses across the state, working inside real companies with crews, calls, scheduling, quoting, office work, customer follow-up, and owner-dependent decisions.
- Operated inside real trade-service companies with crews, calls, scheduling, quoting, office work, and customer follow-up.
- Bought, sold, and supported companies through growth, transition, turnaround, and the messy middle of making change real.
- Moved businesses from paper, memory, and disconnected tools into digital operating systems people could actually use.
- Helped pull companies back from the brink while keeping the work grounded in cash, people, customers, and execution.
Grove exists because many owners do not need another person telling them to improve the business. They need someone who understands what it feels like to carry the company, find the first fix worth making, and help carry the work.
What Grove is, and what it is not.
Grove is fractional operating help for service business owners who want the business to depend less on them.
- Support for follow up, office work, handoffs, reporting, and better tools.
- A way to make useful changes without putting the whole project back on the owner.
- A selective partner for owner led service businesses where the same work keeps coming back to the owner.
- A software subscription.
- An AI agency.
- A coaching program.
- A consulting report that leaves you with more homework.
- A buyer trying to force a sale.
Common questions
Questions owners usually ask first.
Is Grove a consultant?
Not in the usual way. Grove can help think through the business, but the work is meant to move into action. Follow up. Office work. Tools. Handoffs. Reporting. The things that make the week easier or harder.
Is Grove an AI company?
No. AI can be useful, but it is not the offer. Grove starts with the business problem. If AI helps, we use it. If a better form, reminder, report, or person is the better answer, we use that.
What happens on the first call?
We talk about what is slowing the business down. Owner time, follow up, office work, tools, sales opportunities, or anything else that keeps landing back on your plate.
Do you replace my team?
Usually no. Grove may take on some repeat work, support the current team, or build a better way for the work to move. The goal is not to create disruption. The goal is to make the week easier.
Is this only for owners who want to sell?
No. A business that depends less on the owner is easier to keep, easier to hand off, and easier to sell someday. But the first goal is making it work better now.
Start here
Book a call with Grove.
Tell Mike what is slowing the business down, what you want off your plate, or where you think better support and better tools could help.
Mike reads every note personally. The first call is direct, practical, and low pressure.